Delivery Coverage

We offer nationwide shipping across Pakistan, including major cities and remote areas through trusted courier partners.

Order Processing Time

• Orders are processed within 2-3 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day

Delivery Time

• Major Cities: 2-4 business days (Karachi, Lahore, Islamabad, etc.)
• Other Cities & Remote Areas: 3-7 business days

Delivery times may vary due to weather conditions, courier delays, or high order volume.

Shipping Charges

• Enjoy nationwide delivery with a flat shipping charge of Rs. 250 per order
• We may offer free delivery on selected orders or promotions

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email to monitor your delivery status.

Failed Delivery Attempts

• Please ensure your contact number and address are accurate
• If delivery fails after multiple attempts, the order may be returned or canceled

Cash on Delivery (COD)

We offer cash on delivery (COD) across Pakistan for your convenience. Please ensure payment is ready at the time of delivery.

Damaged or Missing Items

If you receive a damaged or incomplete order:

• Contact us within 24-48 hours of delivery
• Share images and order details for quick resolution

Delays & Exceptions

While we strive for timely delivery, Fay is not responsible for delays caused by:

• Courier service issues
• Natural events or unforeseen circumstances
• Public holidays or strikes